Therap/QA Specialist

Therap/QA Specialist

Basic Function: The Therap/QA Specialist is responsible for the training and implementation of the Therap program for field staff and inner office staff.  He/she will develop Therap programs and procedures that ensure quality and efficient note taking for the agency. This position would serve as a liaison between the providers and the billing department as well as handle any issues that may arise from the timesheets found in in-house audit and state directed audits.  Proficiency in this position will require a comprehensive knowledge of the timesheet procedure and the company’s goals and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Managing and maintenance of Therap programs
2. Data Entry, program updates, set up individual profiles, create users IDs, assigning privileges in Therap
3. Note Taking training
4. Assistance with note reviews for billing - QA
5. Pop-up visits for service implementation
6. Working with CMs regarding Therap, note reviews, staffing, and reporting to CMs regarding pop-up visits
7. Help CMs with contacting staff for note corrections
8. File audits
9. Work independently and with a team on special and ongoing projects when necessary
10.  Manage Therap EVV invalid submissions as they come through the system while assisting CMs on EVV entries to ensure they are complete and accurate.
11.  Provide support to various Departments as needed to ensure easy workflow processes.
12.  Read, test, provide input to any new changes on THERAP system updates.
13.  Perform all other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES;

• Strong interpersonal skills and customer service
• Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
• Knowledge of various Microsoft software applications, such as MS Word, Ms Excel. Must type 65 wpm
• Multi-line phone, copiers and fax machines
• Effective written and oral communication skills
• Ability to consistently be at work and on time
• Ability to maintain a confidential working relationship
• Excellent personal organizational skills
• Ability to follow oral and written instructions
• Ability to communicate effectively and maintain a positive attitude
• Knowledge of Quality System requirements
• Strong interpersonal skills and customer service
• Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
• Demonstrates good working knowledge of data entry
• Effective time management is demonstrated by completing all tasks, with accuracy and precision
• Ability to communicate effectively and maintain a positive attitude
• Must understand EVV of what is required for CURES ACT of 2016 elements.
• Data analysis using reports and tools from THERAP system as needed for management.
• Improve easier interface with THERAP (e.g., Individual Home Page)
• Maintain all Company policies and procedures are being used.
• Provide input in meeting new regulatory guidance from Federal or State levels.

QUALIFICATIONS:

• Diploma/GED and a minimum of one year quality related experience.
• Must have a valid Alaska Driver’s License
• Must be able to pass a Criminal Background Check
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrative poise, tack, and diplomacy
• Must be able to interact and communicate with individuals at all levels of the organization
• Must have knowledge of a variety of computer software applications in accounting, word processing, spreadsheets, database, and presentation software (Oracle, Microsoft Outlook, Word, PowerPoint and Excel)
• Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meeting deadlines. Must be able to work in a fast paced environment with demonstrated ability to juggle multiple competing tasks and demands

WORK ENVIRONMENT:

• Ability to work in an office setting (Wasilla/Anchorage) and field based
• Position may require extended hours including evenings and weekends, travel to clients residency

Schedule:

• Monday thru Friday

Salary/Benefits:

• Competitive Pay
• Paid Time Off
• Healthcare
• Dental
• Vision
• Life Insurance 
• Health Savings Account
• 401K Savings Plan

ACKNOWLEDGMENT:

Note: The above statements are intended to describe the general nature of the work performed. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position. HAHOC reserves the right to require that other tasks be performed when warranted (for example by emergencies, changes in personnel or workload, corporate reorganization, or technical development).

Hearts & Hands Of Care, Inc is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, and parenthood.